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EXCHANGE & REFUND

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MAPEL & CO. will not exchange or refund goods unless they were damaged or faulty when purchased. To be eligible for a full refund please contact MAPEL & CO. within 14 days of receiving the product. Goods must be unopened, undamaged and unused including packaging. Alternatively, we can provide a store credit for the full value of your purchase. No refund of freight charges on delivery and return of goods.

If your products are damaged in transit please contact us immediately to arrange a replacement.

In the event that a refund is agreed, MAPEL & CO. will refund the appropriate amount to the credit card used for the purchase.

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​RETURNS

 

In the event that a refund is agreed you should mail your product to:

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MAPEL & CO.

318 Waverley Road,
Malvern East, Victoria

3145   

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You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

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Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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PAYMENT & SECURITY

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MAPEL & CO. accepts Credit Card transactions (Visa, MasterCard) through our secured server.

We also accept Paypal.

MAPEL & CO. takes appropriate security steps and measures to protect your privacy against any unauthorized access, alteration, disclosure or destruction. Your credit card details are never stored in our database.

You will be charged when you press the submit button in checkout. We highly recommend you review your items in your shopping cart before submitting.

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SHIPPING

Orders are usually shipped within 24 hours so long as:

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• Products are in stock

• Mon – Fri (weekends & public holidays excluded)

 

ORDERS & DELIVERIES

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Orders within Australia have two options. Regular postage can arrive between 1-6 working days depending on your location. Express post can arrive next business day (subject to Australia Post terms and conditions).

If you feel your order has had ample time to be delivered but has not arrived, please contact us immediately. We are able to track all orders within Australia.

If you have an error in your order, please contact us immediately and we will do our best to rectify the problem.

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